Shipping Terms & Conditions

Best Estate Services, Inc.

American Girl & Pleasant Company Dream Collection: Dolls, Outfits, Furniture & Accessories

Auction dates: Thursday, October 29, 2026, through Sunday, November 15, 2026.

Please read carefully before bidding. By registering and placing a bid, you acknowledge and agree to these Shipping Terms & Conditions in their entirety.

1. Buyer's Responsibility

Buyers are solely responsible for all shipping, packing, handling, freight, insurance, and delivery costs. Shipping is not included in the hammer price or total purchase price unless expressly stated in the individual lot listing.

Bidders with questions or concerns about shipping availability, costs, or requirements for a specific lot are strongly encouraged to contact us before bidding.

📧 hello@bestestateservices.com 📞 (262) 799-5167

2. How Shipping Works

Shipping coordination and invoicing are managed through Shipping Saint, our third-party shipping partner.

A separate shipping invoice will generally be issued within five (5) business days following the close of the auction.

Shipping charges are based on carrier rates plus packing and handling fees, which vary based on the size, shape, weight, fragility, and special handling requirements of each item.

Property will not be released for shipment until both the lot invoice and the shipping invoice have been paid in full with cleared funds.

Tracking information will be provided when available.

Purchases will be shipped in time for Christmas, provided the buyer promptly pays both the purchase invoice and the separate shipping invoice in cleared funds and supplies the necessary shipping information. Shipping in time for Christmas refers to dispatch; a specific delivery date is not guaranteed. Carrier delays, service interruptions, and customs processing may affect arrival.

3. Shipping Charges

Shipping charges include:

Carrier charges (UPS, FedEx, USPS, or freight as applicable)

Packing materials and labor

Handling fees

Insurance (where applicable)

Charges vary by lot. Because items differ in size, fragility, and packaging requirements, shipping costs cannot be estimated in advance for all lots. Bidders are encouraged to contact us prior to bidding if they require an estimate.

4. Oversized, Fragile & High-Value Items

Certain items may require custom packing, crating, or third-party freight service, including but not limited to:

Oversized or heavy items

Fragile items (glass, ceramics, mirrors, artwork)

High-value items requiring special insurance or handling

Items prohibited from standard carrier shipping

For these lots, additional packing, crating, or freight charges will apply. Please contact us before bidding to confirm shipping availability and estimated requirements for any lot that may fall into these categories.

Best Estate Services, Inc. reserves the right to decline standard shipping for certain lots at its sole discretion and to require alternative freight or pick-up arrangements.

5. Local Pick-Up

Local pick-up will be available in Menomonee Falls, WI, on Friday, November 20, 2026, and Saturday, November 21, 2026. Pick-up will be by appointment, with time slots available for winning bidders to select. The pick-up address and time-slot selection instructions will be provided through Shipping Saint during the invoicing process.

When local pick-up is available:

All property must be removed within the stated pick-up window or any extension approved in writing by the Auctioneer.

Cash is not accepted at any pick-up location.

Payment must be completed in full before property is released.

Local pick-up buyers must bring their own packing materials, boxes, bins, protective wrapping, and any other supplies needed to safely pack and transport their purchases.

A $10 handling charge will apply to large and/or bulky local pick-up orders.

6. Storage & Unclaimed Property

Local pick-up must be completed during the November 20–21, 2026 pick-up window unless otherwise agreed to in writing by Best Estate Services, Inc. Shipping arrangements must be completed within two (2) weeks of the November 15, 2026 auction close, no later than November 29, 2026, unless otherwise agreed to in writing by Best Estate Services, Inc.

Items not claimed within this period will incur storage charges beginning November 30, 2026, of:

$10.00 per lot, per day — regardless of size or value.

If property remains unclaimed for thirty (30) days following auction close, and reasonable notice has been provided to the buyer of record, the property may be deemed abandoned and disposed of in accordance with applicable Wisconsin law. Best Estate Services, Inc. shall not be liable for any loss in value resulting from such disposition.

7. Release of Liability — Shipping & Transit

Once property has been tendered to Shipping Saint, a carrier, freight provider, or other third-party shipper, Best Estate Services, Inc. has no further responsibility for the property.

Best Estate Services, Inc. is not liable for:

Loss, theft, or damage occurring during transit

Shipping delays or missed delivery windows

Carrier errors or mishandling

Damage resulting from inadequate carrier handling after release

All claims for loss or damage in transit must be filed directly with the carrier or Shipping Saint. Best Estate Services, Inc. does not guarantee shipping rates, delivery times, or carrier performance.

8. International Shipping

Best Estate Services, Inc. does not guarantee the availability of international shipping for any lot. International buyers are responsible for:

All customs duties, import taxes, tariffs, and fees

Compliance with all applicable import/export laws and regulations

Any restrictions on the import of specific items in their country

Best Estate Services, Inc. shall not be liable for delays, confiscation, or additional charges arising from customs clearance or international transit.

9. Damaged or Lost Shipments

In the unfortunate event that your item arrives damaged or is lost in transit:

Document the damage immediately — take photographs of the packaging and item before unpacking further.

Retain all original packaging materials — carriers may require inspection.

Contact Shipping Saint directly to initiate a claim.

Notify Best Estate Services, Inc. at hello@bestestateservices.com as a courtesy so we may assist where possible.

Best Estate Services, Inc. is not a party to any shipping claim and cannot guarantee outcomes of claims filed with carriers or Shipping Saint.

10. Limitation of Liability

To the fullest extent permitted by law, Best Estate Services, Inc., its officers, employees, agents, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from shipping, packing, handling, transit, storage, or the acts or omissions of any third-party shipping provider or carrier.

The maximum liability of Best Estate Services, Inc. with respect to shipping of any lot shall not exceed the hammer price actually paid for that lot.

Contact Us

Questions about shipping? We're happy to help — please reach out before bidding whenever possible.

Best Estate Services, Inc. 📧 hello@bestestateservices.com 📞 (262) 799-5167

Shipping Terms last updated: 2026. Best Estate Services, Inc. reserves the right to update these Shipping Terms at any time.